9ltd Privacy Policy — Your Information Is Protected

9ltd ("we", "us", or "the platform") operates a safe and trusted online entertainment platform for users in Bangladesh. This Privacy Policy describes what information is collected from you when you use 9ltd's website and services, how it is used, who it may be shared with, and how you can maintain control over your own information.

By using our services, you are considered to have agreed to the terms set out in this Privacy Policy. We ask that you read this policy carefully in full, and contact our support team if you have any questions.

                Important: This Privacy Policy applies only to the 9ltd platform. We are not responsible for third-party websites or services.
              

1

What Information Is Collected

When you create an account on 9ltd, use our services, or contact us, various types of information listed below may be collected.

1.1 Information You Provide Directly

Name, date of birth, and contact details provided at registration
Email address and mobile number
Payment information (bKash, Nagad, or Rocket account details — stored using secure encryption)
Documents submitted for identity verification (where applicable)
Messages or complaints submitted to customer support

1.2 Automatically Collected Information

IP address and device type
Browser type, language settings, and operating system
Website usage time and session data (login/logout times)
Gaming activity — such as which games were played and for how long
Browsing data collected through cookies and similar tracking technologies

2

How Your Information Is Used

9ltd uses your information for the following legitimate purposes. We never use your data for unnecessary or unauthorised purposes.

2.1 Service Operation & Improvement

To create and manage your account
To process deposit and withdrawal transactions (bKash, Nagad, Rocket)
To analyse platform performance and improve service quality
To identify and resolve technical issues

2.2 Security & Compliance

To prevent fraud, forgery, and unauthorised access
To verify age (for users aged 21 and above only)
To implement responsible gaming policies (self-exclusion, limit setting)
To comply with anti-money laundering (AML) regulations

2.3 Communication & Support

To provide 24/7 customer support (via live chat and email)
To send important service notifications and updates
To deliver a personalised gaming experience (based on your preferences)

3

Data Storage & Security

9ltd takes the highest technical and administrative measures to protect your personal information. Our security framework is as follows:

3.1 Technical Security

All data transmissions are secured using SSL (Secure Socket Layer) encryption technology. Sensitive information stored on our servers is kept using industry-standard encryption algorithms. Payment-related information (particularly bKash, Nagad, and Rocket transaction data) is handled at the highest level of security and processed in accordance with the respective payment gateway's own security protocols.

3.2 Data Retention Period

Your data will be retained for as long as your account remains active and for as long as necessary thereafter to meet legal, regulatory, and business requirements. After an account is closed, certain information may be retained for a defined period due to legal obligations.

                  Security notice: No representative of ours will ever ask for your full password or PIN number over the phone or by email. If you receive such a request, please notify us immediately.
                

3.3 Administrative Controls

Among 9ltd's staff, only those who need information to carry out specific duties are permitted to access the relevant data. All staff receive data protection training and work under strict confidentiality agreements.

4

Sharing Information with Third Parties

9ltd never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

Service providers: Trusted providers who assist with payment processing, technology infrastructure, and customer support — only for the purposes specified in their contracts and with equivalent protections in place
Payment gateways: Necessary information shared with the relevant financial institutions to complete bKash, Nagad, and Rocket transactions
Legal obligations: Information that is legally required to be disclosed in response to a court order or a valid request from a law enforcement authority
Emergency situations: To assist the relevant authorities in detecting and preventing fraud, forgery, or other criminal activity

Outside the circumstances above, we will never transfer your personal information to any third party without your consent.

5

Cookie Policy

The 9ltd website uses cookies to improve service quality and personalise your experience. Cookies are small data files stored in your browser.

5.1 Types of Cookies

Essential cookies: Required for the site's core functionality — login sessions, security tokens, and so on. These cookies cannot be disabled.
Analytical cookies: Collect website usage statistics to help improve our services.
Preference cookies: Remember your language, theme, or other settings.

5.2 Cookie Controls

You can manage cookies through your browser settings. Keep in mind that disabling certain cookies may cause some features of the site to not work correctly. In most browsers, cookies can be managed from the "Settings" or "Preferences" menu.

6

Your Rights

You have certain important rights regarding your personal information. 9ltd respects these rights and helps you exercise them.

Right to access: You have the right to know and view what information we hold about you.
Right to rectification: You have the right to request the correction of inaccurate or incomplete information.
Right to erasure: In certain circumstances, you have the right to request that your information be deleted — however, some information may need to be retained for a defined period due to legal obligations.
Data portability: The right to receive the information you have provided in a structured and readable format.
Right to object: The right to object to the use of your information for specific purposes.
Right to restrict processing: The right to request that processing of your information be temporarily paused in certain circumstances.

To exercise any of the rights above, email us at [email protected]. We will respond to your request as promptly as possible.

7

Protection of Minors

9ltd provides services only to individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If we are informed that information from a minor has been collected, we will immediately delete that information from our systems and close the relevant account.

We ask parents and guardians to take care to ensure that minors in their care do not use this platform. If you believe a minor is using our services, please contact us directly.

8

International Data Transfers

Your information may be stored or processed on servers located outside Bangladesh as necessary for the operation of our services. In such cases, 9ltd ensures that:

The country concerned has adequate data protection laws and frameworks in place, or
The security of your information is ensured through contractual protection measures
The receiving party is required to follow industry-standard security protocols

9

Responsible Gaming & Data

To support responsible gaming, 9ltd may analyse data about your gaming activity. The purpose of this analysis is to identify problematic gaming behaviour at an early stage and to provide support to users where needed. This information is never used for advertising or marketing purposes.

If you wish to limit your gaming activity or request self-exclusion, please visit our Responsible Gaming page or contact support directly.

10

Policy Changes & Updates

9ltd may update this Privacy Policy from time to time. When changes are made, we will publish the new version on the website and update the "Last Updated" date at the top of the page.

For significant changes, we will notify you by email or through a notice on the site. Continued use of the services after a change is made will be considered acceptance of the updated policy. We therefore recommend visiting this page regularly.

11

Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. Our dedicated data protection team will review your request and take appropriate action.

Email: [email protected]
Live chat: Contact us directly through the site's live chat feature (available 24/7)

Our support team is available in both Bengali and English, 24 hours a day, 7 days a week. We treat any concerns you have regarding your privacy with the utmost seriousness.

9ltd's Privacy Policy