Stay in control of your gaming
Enjoy entertainment at 9ltd within your limits — with deposit limits, time-out, and self-exclusion, your experience stays completely in your hands.
What is responsible gaming and why does it matter
Gaming is an enjoyable form of entertainment, but it stays healthy only when kept within control. At 9ltd we believe every player's gaming experience should be fun — never a source of stress, financial difficulty, or family problems.
Responsible gaming means setting limits on your time and money, not treating gaming as a source of income, and asking for help when needed. 9ltd places these values at the heart of the platform — because a happy and healthy player is our greatest asset.
On this page you will learn how to set deposit limits, when to take a break, how to temporarily or permanently exclude yourself, and where to get help if you feel something is wrong. We want you to always stay in control.
Our protection tools
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately, and a waiting period applies if you want to increase it.
Time-Out Break
Take a temporary break from 1 day up to 6 weeks. During the break your account will be locked and no bets will be accepted.
Self-Exclusion
For long-term problems, close your account for 6 months or permanently. A new account cannot be opened while the exclusion is active.
Session Reminder
Set up alerts after a set amount of time. A notification after 30 minutes or 1 hour will remind you how long you have been playing.
Loss Limit
Set a limit so that play stops automatically once you have lost a certain amount. This is the most effective protection against financial loss.
Reality Check
View a summary of your wins and losses at regular intervals. Clear information helps you make the right decisions.
Recognize the warning signs
If you notice the following signs, it is time to take a break and seek help.
- You are spending more than your budget and feeling regret afterwards.
- You feel the urge to play again to recover money you have lost.
- You are hiding your gaming habits from family or friends.
- Gaming is getting in the way of your work, studies, or family responsibilities.
- You feel restless or irritable when you are not gaming.
- You are continuing to game by borrowing money or cutting back on essential expenses.
- You are prioritizing gaming over sleep, food, or personal care.
If any of these signs feel familiar, contact 9ltd support today and activate self-exclusion.
Five rules for healthy gaming
Set your budget first
Decide how much you will spend before you start playing. Only use an amount that you can afford to lose without it affecting your life.
Stick to your time limit
Set a time limit before each session. Watch the clock and stop at the set time — whether you are winning or losing.
Do not think of gaming as a source of income
Gaming is for entertainment, not a way to earn money. Trying to recover losses carries the risk of much bigger losses.
Take regular breaks
Take at least a 10-15 minute break every hour. Get up and walk around, drink some water — it keeps your decision-making sharp.
Do not play under stress
Avoid gaming when you are angry, sad, or under stress. Emotionally driven decisions often lead to significant losses.
Be open with the people close to you
Instead of keeping your gaming habits secret, share them with family or a trusted friend. They are your greatest support for staying well.
Ask yourself
Evaluate your own gaming habits
Think honestly about the following questions. If most of your answers are "yes," it is time to seek help:
- Am I spending more than my set budget?
- Is gaming getting in the way of my daily responsibilities?
- Do I place larger bets to try to win back what I lost?
- Am I lying or keeping secrets about my gaming?
- Do I feel restless or irritable when I am not gaming?
- Am I playing with borrowed money or by dipping into my savings?
Remember: Asking for help is not a sign of weakness — it takes courage. The 9ltd support team is with you 24/7.
For adults only
All gaming services at 9ltd are for people aged 21 and above only. Age verification is mandatory when registering an account. Keep minors safe from gaming — have an open conversation with your family.
Get help if you need it
Live Chat Support
9ltd live chat is active 24 hours a day, 7 days a week. Speak in Bengali or English and get assistance with self-exclusion or setting limits.
Email Support
Email us for anything related to responsible gaming. Our specialist team will respond to your message.
Account Lock
If you want to close your account immediately, just say "close my account" in live chat. There is no lengthy process.
Frequently Asked Questions
Play with enjoyment, stay within
your limits
Enjoy gaming responsibly at 9ltd. Casino, slots, or cricket betting — everything stays in your control.